Hi all,
I'm sure many of you already have, but can I remind everyone in addition to posting on these lists, to report such issues back to the Service Provider (Publishers ) and the Federation help desk ([log in to unmask] ).
I suspect that problems get dealt with a little faster when customers are reporting them to their service provider.
Many thanks
Mark
Mark Williams
Operator Manager
UK Access Management Federation
JISC Collections
Brettenham House
5 Lancaster Place
London
WC2E 7EN
T: 02030066042 (Direct)
T: 02030066086 (Federation Support)
E: [log in to unmask]
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
Sent: 22 September 2011 12:29
To: [log in to unmask]
Subject: anyone having problems with Science Direct?
Is anyone else experiencing problems when accessing Science Direct through the UK federation?
This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
Jonathan
Jonathan Hooper
Leeds University Library Systems Team
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