Sorry for the plug, but if organisations are having those issues then they might consider outsourcing that support.
Technically it is all do-able.
Kind regards
Grant
www.gmtechnicalconsultants.com
"Solving and Supporting"
--- On Tue, 2/8/11, Day Robert <[log in to unmask]> wrote:
> From: Day Robert <[log in to unmask]>
> Subject: Does anyone contract first line support of their library management system to the supplier?
> To: [log in to unmask]
> Date: Tuesday, 2 August, 2011, 10:37
> Well, the subject says it all really.
> As part of an LMS re-procurement
> exercise we are considering all options for support and
> whilst hosted
> systems and software as a service options are increasingly
> common I am
> wondering if any authority has gone further and has an
> arrangement
> whereby the system supplier offers full support on the
> system such that
> frontline staff and customers contact them directly for
> issues with the
> system and there is no local intermediary?
>
> Robert Day
> Cambridgeshire Libraries
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