Here at UEA we are currently reviewing procedures and policies regarding invoicing users for lost, damaged or unreturned library materials.
We would be very keen to know other institution's policies regarding:
1. How long after an item becomes overdue do you invoice the user for the non-return?
a. Do you write with a price first?
b. Is this by email or letter or alternative method?
c. How long do you give a user after writing to them to return the item(s) before raising an invoice.
d. Do you treat items with reservations differently?
2. Do you accept replacement copies instead of invoicing?
a. If so, does it require approval - from whom?
b. Do you have any special conditions - e.g. latest edition only; hardback only?
3. Do you have set prices for items to be replaced?
a. Do you use an average price per subject area?
b. Do you price like-for-like based on the exact specification of material lost?
c. Do you price based on preferred supplier or cheapest copy?
4. Do you have a handling charge for raising an invoice - is this per invoice or per item lost?
5. Do you charge a handling charge when accepting a replacement copy?
We will do our best to collate replies & post the results on the list. Many thanks in anticipation of your help with this
Heather Wells
Head of User Services
UEA Library
Tel: x3440
email: [log in to unmask]
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