Dear Barbara and other mailing list subscribers,
I wanted to personally apologise for the previous email from the Science Direct helpdesk regarding the issues described recently.
My name is Peter Darroch and I am the Product Sales Manager for Databases at Elsevier. I subscribe to the LIS-E-RESOURCES mailing list as I have a personal and professional interest in the discussions etc. I noticed the comment regarding problems with Scopus and Science Direct and as I was concerned by these problems, I asked the helpdesk to investigate so that we could ensure any issues could be addressed promptly.
The helpdesk have unfortunately, misunderstood the request and replied to the mailing list and so I wanted to apologise for this and let you know that I have informed the helpdesk of the error. If there are any further issues regarding the products, the helpdesk can indeed be contacted as can I at the details below.
Once again, I apologise for the previous email and I hope the problems have been rectified but if I can be of further help, please do not hesitate to contact me.
Best wishes and thank you in advance for your understanding.
Peter
___________________
Dr Peter Darroch
Product Sales Manager
ELSEVIER, Radarweg 29,
1043 NX Amsterdam
The Netherlands
Mob: +44 7990 567 488
Email: [log in to unmask] <mailto:[log in to unmask]> | www.elsevier.com
This communication is confidential and may be privileged. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited and may be unlawful. If you receive this message by mistake, please notify the sender by return e-mail and delete this message from your system. Elsevier B.V. (including its group companies) shall not be liable for any improper or incomplete transmission of the information contained in this communication or delay in its receipt. Any price quotes contained in this communication are merely indicative and may not be relied upon by the individual or entity receiving it. Any proposed transactions or quotes contained in this communication will not result in any legally binding or enforceable obligation or give rise to any obligation for reimbursement of any fees, expenses, costs or damages, unless an express agreement to that effect has been agreed upon, delivered and executed by the parties.
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: 17 August 2011 10:02
To: [log in to unmask]
Cc: Darroch, Peter (ELS-AMS)
Subject: RE: FW: [lis-e-resources] scopus/science direct problem
Dear Barbara Houston
Thank you for writing to Scopus. I'm sorry to learn that you had difficulties Scopus and Science Direct search. In our system there's nothing indicating any errors with the search results.
The only reason I could think of why they behaving differently could be browser related problem.
Your settings might need to be reviewed a specialist.
Have you tried searching using another browser instead eg Firefox or Chrome?
Since I am not able to provide you with any advice regaridng this issue, it is best that you consult your IT specialist first and ask them to check if the borwser Java Script needs to be updated.
In the meantime I appreciate if you can provide me with a screenshot of the problem you encounter using both IE or other browser to support your query. I will then esaclate the issue to our Second Line technical support for further investiagtion.
I hope to have fully informed you of the process required. If I can assist with any other matter please do let me know.
Kind Regards
Nash Bahari
Sceince Direct E-Helpdesk Co-ordinator EMEA
Elsevier B.V.
P.O. Box 211
1000 AE Amsterdam
The Netherlands
Tel: 0031 (0)20 485 3767
Email: [log in to unmask] <mailto:[log in to unmask]>
http://www.scopus.com <http://www.scopus.com/>
http://www.elsevier.com <http://www.elsevier.com/>
For queries regarding payment, Elsevier bank account information etc.
Science Direct Credit Control Email: [log in to unmask] <mailto:[log in to unmask]>
For queries regarding the content of the invoices for example billing and shipping details, missing journal titles etc. Invoice & Contract Management Team
Email:[log in to unmask] <mailto:[log in to unmask]>
This email is for use by the intended recipient and contains information that may be confidential. If you are not the intended recipient, please notify the sender by return email and delete this email from your inbox. Any unauthorized use or distribution of this email, in whole or in part, is strictly prohibited and may be unlawful. Any price quotes contained in this email are merely indicative and will not result in any legally binding or enforceable obligation. Unless explicitly designated as an intended e-contract, this email does not constitute a contract offer, a contract amendment, or an acceptance of a contract offer.
[THREAD ID:1-136DYY7]
-----Original Message-----
From: [log in to unmask]
Sent: 16/08/2011 15:39:36
To: "Scopus NLINFO" <[log in to unmask]>; "ScienceDirectNL (ELS)" <[log in to unmask]>
Subject: FW: [lis-e-resources] scopus/science direct problem
Dear Colleagues,
Please see below a thread from a discussion board today regarding some access issues with regards to Scopus and Science Direct. Could you please look into the issue and see if it can be rectified if it still exists.
Thanks in advance
Peter
___________________
Dr Peter Darroch
Product Sales Manager
ELSEVIER, Radarweg 29,
1043 NX Amsterdam
The Netherlands
Mob: +44 7990 567 488
Email: [log in to unmask] | www.elsevier.com
This communication is confidential and may be privileged. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited and may be unlawful. If you receive this message by mistake, please notify the sender by return e-mail and delete this message from your system. Elsevier B.V. (including its group companies) shall not be liable for any improper or incomplete transmission of the information contained in this communication or delay in its receipt. Any price quotes contained in this communication are merely indicative and may not be relied upon by the individual or entity receiving it. Any proposed transactions or quotes contained in this communication will not result in any legally binding or enforceable obligation or give rise to any obligation for reimbursement of any fees, expenses, costs or damages, unless an express agreement to that effect has been agreed upon, delivered and executed by the parties.
-----Original Message-----
From: Bregonje, Mervyn (ELS-AMS)
Sent: 16 August 2011 12:04
To: Darroch, Peter (ELS-AMS)
Subject: Fw: [lis-e-resources] scopus/science direct problem
Fyi or action?
----- Oorspronkelijk bericht -----
Van: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]>
Aan: [log in to unmask] <[log in to unmask]>
Verzonden: Tue Aug 16 11:32:24 2011
Onderwerp: [lis-e-resources] scopus/science direct problem
Hi,
We are experiencing a problem with both Scopus and Science Direct,
although particularly Scopus, and I wondered if anyone else was having
the same issue.
We can do a search (it's complexity doesn't seem to matter) bring up the
list of results then start working through ticking boxes to select
articles. After a couple of pages of doing this the page freezes, goes
blank, then there's a message that there has been an error and IR is
recovering the page. The page reappears but without all the selected
articles then IE does this all over again.
We've subscribed to both databases for several years now without problem
so why this is happening now is a bit of a mystery.
Babrara
Barbara Houston
Technical Services Manager
Learning Resource Centre
Queen Margaret University, Edinburgh
Queen Margaret University Drive
Musselburgh
East Lothian
EH21 6UU
Tel: 0131 474 0000
Fax: 0131 474 0001
Queen Margaret University, Edinburgh is a registered charity. Scottish
Charity Number SC002750
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
Elsevier B.V. Registered Office: Radarweg 29, 1043 NX Amsterdam, The Netherlands, Registration No. 33156677 (The Netherlands)
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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