They were quick enough restoring access to the one publication we have noticed a problem with so far. Reported to them last thing Friday afternoon and it was fixed early Monday morning.
Richard Holmes
Library Assistant: e-Resources Co-ordinator
Durham University Library
Stockton Road
Durham
DH1 3LY
United Kingdom
Tel: +44 (0)191 334 2944
Fax: +44 (0)191 334 2971
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Patricia Burke
Sent: 07 July 2011 15:26
To: [log in to unmask]
Subject: [lis-e-resources] Taylor and Francis Launch
Hi,
I was wondering whether anyone has had a reply to the queries they have raised with Taylor and Francis regarding loss of access to journals since the launch of the new platform. They state you should get a response within 48 hours but we have yet to get any response to queries raised last week.
We are also having problems with "My account" and "Institutional Account" in the Admin area. Our Access Entitlements under our Institutional Account only consists of 2 titles and the address (which you cant update yourself!) is totally wrong. Is anybody else having a similar problems?
thanks
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|