We reported an access issue with backfiles and while it did take a couple of tries, access was restored.
Julie
Julie Loder
Electronic Resources Librarian
Vanderbilt University Library
110 21st Avenue South
Suite 700 Baker Bldg
Nashville, TN 37203
615.343.5879
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Patricia Burke
Sent: Thursday, July 07, 2011 9:26 AM
To: [log in to unmask]
Subject: [lis-e-resources] Taylor and Francis Launch
Hi,
I was wondering whether anyone has had a reply to the queries they have raised with Taylor and Francis regarding loss of access to journals since the launch of the new platform. They state you should get a response within 48 hours but we have yet to get any response to queries raised last week.
We are also having problems with "My account" and "Institutional Account" in the Admin area. Our Access Entitlements under our Institutional Account only consists of 2 titles and the address (which you cant update yourself!) is totally wrong. Is anybody else having a similar problems?
thanks
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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