Hi Patricia
You may have received a response from Taylor & Francis by now, but I
just wanted to let you know that we have had similar problems with our
Institutional account details since the platform switchover. I had
incorrect IP addresses and contact details in there, and when I checked,
it looked like our account had been merged with another institution's.
I removed all of the incorrect details and contacted Taylor & Francis on
[log in to unmask] to let them know of the error so that they could
contact the other institution involved.
I did get a reply a few days later to advise that they would be
investigating this with the other institution.
We also have incomplete usage data, which I have been advised is due to
a technical issue and will be resolved within the next two weeks.
Regards
Tracey
Tracey Randall
Electronic Resources Librarian/Llyfrgellydd Adnoddau Electronig
Bangor University/Prifysgol Bangor
Tel/Ffon: 01248 388455
Email/E-bost: [log in to unmask]
On 07/07/2011 15:26, Patricia Burke wrote:
> Hi,
>
> I was wondering whether anyone has had a reply to the queries they have raised with Taylor and Francis regarding loss of access to journals since the launch of the new platform. They state you should get a response within 48 hours but we have yet to get any response to queries raised last week.
>
> We are also having problems with "My account" and "Institutional Account" in the Admin area. Our Access Entitlements under our Institutional Account only consists of 2 titles and the address (which you cant update yourself!) is totally wrong. Is anybody else having a similar problems?
>
> thanks
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
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