What Malcolm said, unfortunately, if you have done a fresh install.
I had this happen to me when I went 7 ->8 and although Turnitin tried to be helpful and supplied a workbook that we needed to complete for them to remap the assignments it soon became obvious it was probably not worth the pain. Fortunately we had a Registrar who said something like "Turnitin is to support point in time decisions not an approved archival or repository tool, don't worry about it".
Since then we have evolved using multiple Turnitin databases (accounts) and the administrators have access to search them all on a multi campus setup.
Peter
-----Original Message-----
Hi Mike,
Did you migrate the old database across - preserving primary key values for users, courses, etc. or did you do a fresh install on a new database and then import/restore courses and users into it?
Unless you restored the database onto your new hardware, all the primary key values will be reassigned. As these are used to match up data between Blackboard and Turnitin I'm not surprised you are having problems. Sadly I can see no easy fix either, as you have essentially remapped the unique identifiers on the Blackboard side. Running two Blackboard systems creates more problems as potentially you could have two different users or courses with the same numeric primary key value in the database. That will be why Turnitin want you to use a second instance.
Sorry not to be able to offer an instant fix - wish I could.
Malcolm.
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