>
> *To SWB members and others*
>>
>> *I have just started work on the 'MIX' project (details below). The
>> current phase aims to send out initial questionnaires in August 2011, so
>> time is tight. I would welcome assistance from volunteer(s) esp. in the
>> areas listed.*
>>
>
*JOHN BIBBY *
> ========
>> *Client details: *The Microfinance Information Exchange (MIX - see *
>> www.themix.org* <http://www.themix.org/>) collects and validates
>> financial, operational, product, client, and social performance data from
>> micro-finance institutions (MFIs) throughout the developing world.
>>
>> *Support needed esp. in the following areas:*****
>>
>> - Questionnaire design and wording especially related to SurveyMonkey,
>> where questions are in English but most respondents are not native
>> English-speakers
>>
>>
>> - Integrating SurveyMonkey data into other data-bases (financial) and
>> analyzing SurveyMonkey data and combined data****
>> - Non-response adjustment. (We propose an inital 100% sample initially
>> and expect a low response rate.)****
>>
>>
>> *Details of Project:* This project will help the client (MIX) to extend
>> their range of non-financial social performance indicators by testing some
>> NEW indicators using a web-survey (draft questions listed below) with
>> possible mixed-mode follow-up. The population of interest is some 3000
>> micro-finance institutions (MFIs) throughout the developing world. MIX wish
>> to identify unreliable indicators early, in order to maximise effectivess
>> and reduce the overall reporting burden.
>>
>>
>> *Draft questions (list provided by MIX):*****
>>
>> 1. Are MFIs capable of reporting the proposed indicators?****
>> 2. If so, would they report the proposed indicators publicly?****
>> 3. What data are MFIs reporting on each indicator? Can we establish
>> trends on reporting?****
>> 4. If this data is publicly available, would it be useful for
>> microfinance practitioners? ****
>>
>>
>>
>> *Based on the results, we want to place particular focus on the following
>> areas:*****
>>
>> **5. **Better estimates for future participation: We tend to
>> receive high positive responses to initial surveys, but follow-up data
>> requests receive much lower response rates.****
>>
>> 1. What type of microfinance institutions (region, size, legal status,
>> age) support the proposed indicators?****
>>
>>
>> 1. Is the MFI actively measuring client satisfaction through some type
>> of market research?****
>>
>>
>> 1. If so – what was the aim of the research? Typology of survey?
>> Questions asked? Sample size? Time-frame? Cost of survey?****
>>
>>
>> 1. Which feedback did your clients give to the questions you posed? [
>> open question, reply with a max of 250 words]****
>>
>>
>> 1. As a result of the survey, did you change your products or
>> operations in response to client demand? If so, in which way? [ open
>> question, 250 words max)****
>>
>>
>> 1. Did the changes you make to your operations/products foster greater
>> client loyalty and higher rates of retention? [ open question, 250 words
>> max)****
>>
>>
>> 1. Did these changes have any effect on portfolio quality and
>> repayment rates? [ open question, 250 words max) -
>>
>>
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