TQG, a science education organisation in Wrexham, North Wales, is seeking Welsh speaking explainers/presenters for inreach (at the centre) and outreach (to schools) education programme delivery. Job details below. If you speak Welsh, have a background in STEM or education engagement and want to be part of this growing organisation, please send your CV to [log in to unmask]
Thanks 




JOB TITLE		Explainer/Presenter (Pool Staff)
		
UNIT		Techniquest Glyndwr (TQG)
		
POST HOLDER		Vacant 
		
REPORTS TO		Audience Services Manager 
		
RATE OF PAY		From £5.80 - £7.25* per hour variable
* Assessment for suitability must be given and full training undertaken to qualify. Rate varies depending on requirements of business. 

Techniquest Glyndwr (TQG) is a Science Discovery Centre in Wrexham, North Wales and is operated by North Wales Science.  North Wales Science has been established with the support of Glyndwr University, Techniquest Cardiff and the Welsh Assembly Government, as a company limited by guarantee with charitable status, to operate Techniquest Glyndwr and to undertake other business within the scope of its Memorandum of Association as decided from time to time by its governing Council.

JOB PURPOSE	

To provide a comprehensive visitor service to TQG including working with schools and public both at the science discovery centre and as outreach. 


A.	PRINCIPAL ACCOUNTABILITIES

A1.	Be active in approaching Techniquest Glyndŵr visitors and help them with any enquiries regarding their visit, e.g. facilitating use of the exhibits, helping to orientate visitors, advising visitors about Techniquest Glyndŵr education and public programmes.

A2.	Assist visitors in the correct use of exhibits and provide encouragement and further information about the exhibits and the science behind them as necessary.

A3.	Convey Techniquest Glyndŵr education and public programmes information to visitors. 

A4. 	React sensitively to the needs of individual and group visitors of all ages, abilities and backgrounds, help to manage visitor complaints in a diplomatic way and situations involving any ‘unwanted’ visitors

A5.	Present and assist with workshops and theatre presentations. Direct visiting groups to workshops, lunch room and theatre.

A6.	Induct schools and group visitors to Techniquest Glyndŵr: greet and brief a visiting group, drawing their attention to their itinerary for the day. Take coats and bags and store them at the beginning of their visit. Distribute coats and bags to groups during lunch and at the end of each visit.

A7.	Keep the exhibition looking ‘as if it opened yesterday’, i.e. pick up any litter or carry out basic cleaning of exhibits, exhibit areas, workshop, lunch room and science theatre. Carry out regular checks of toilets as requested by the visitor services supervisor and undertake basic cleaning of the exhibits and exhibit floor at the end of each working day.

A8.	Contribute to the development of programme materials, e.g. develop or assist in the development of new workshops, theatre presentations and exhibits.

A9.	Undertake any other tasks as directed by the Director, Education Manager, Marketing Officer and Visitor Services supervisors.


B.	PERSONAL ACCOUNTABILITIES

B1.	Act in a professional manner at all times and maintain confidentiality of information.

B2.	Maintain an appropriate awareness of and work effectively within the policies and procedures of the Institute participating in appropriate processes, e.g. IDR, Continuing Professional Development, Health and Safety etc.

B3.	Operate safely within the workplace and maintain a high standard of housekeeping.

B4.	Maintain a high standard of personal cleanliness and appearance 

This job description is subject to review and amendment in the light of changing needs of the Department/Glyndwr University and to provide appropriate development opportunities.

CONTACTS

Internal		External
Director	School visitors to the SDC
Education manager	Public visitors to the SDC
Audience Services Manager	External Organisations
Bookings & Administration Supervisor	Human Resources
Glyndwr University departments 	Estates
	


EXPERIENCE & QUALIFICATIONS

	Excellent customer service skills
	Show an understanding of/willingness to learn STEM related subjects 
	Approachable and enthusiastic personality 
	Highly motivated 

PERSON SPECIFICATION

	An ability to organise own time and prioritise tasks. 

	Qualifications or equivalent in a science related subject would be an advantage but not essential.

	Previous experience of working in a visitor attraction or similar.

	The ability to speak Welsh would be an advantage but not essential.

	The postholder needs to be committed to the aims and objectives of TQG and have first class interpersonal skills.

	This post is subject to an Enhanced CRB Disclosure.