Hi,
We have a system which sends courtesy reminders to users when books are due. We find that users depend on these and occasionally ask for fines to be waived if for some reason they did not receive a reminder.
I was just wondering how other libraries respond to these user requests in the same situation?
Best wishes,
Stephanie
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Stephanie Watson
Customer Services Coordinator
BLDS - British Library for Development Studies
Institute of Development Studies
at the University of Sussex, Brighton BN1 9RE
Tel: +44 (0)1273 915662 Email: [log in to unmask]
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