Dear Jennifer
On Point 5, do you not have details of what we all had access to before the platform change so that you (not us) can compare it with what we now have access to, and then contact all those where there is a difference between the two and try to resolve those problems, preferably yesterday, if not before?
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
Aberystwyth University,
Aberystwyth,
Ceredigion, SY23 3DZ
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Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Aberystwyth,
Ceredigion, SY23 3DZ
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of McMillan, Jennifer
Sent: 28 June 2011 10:01
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor & Francis Online Launch
Good Morning,
Thank you for all of your feedback overnight and this morning regarding the launch of Taylor & Francis Online. I apologise that some customers have had issues with the transition. I have summarised below the queries that have been raised this morning. Where I am not currently able to give a full response I will get back to the list as soon as I have more information.
1. Login in details
To log in, users should use the email address and password associated with their institution's informaworld account. We have moved away from using non-email based usernames as many customers found using their regular email address easier to remember.
As part of the move to Taylor & Francis Online we have rationalized the way in which our institutional customers administer their accounts to give greater control to customers over who can access usage statistics and manage authentication on behalf of their institution. Any institutional customer whose email address was attached to an account on informaworld with an IP address is now the designated administrator.
If you have problems logging in to your institution's account please contact either your institution's administrator, who can set you up with administrative access, or get in touch with our support desk who will be delighted to assist at: [log in to unmask]
2. Access icons
We are currently displaying access icons at article level and our plan is to display access icons at issue and volume level. It is a priority development for us to add this to the site.
3. Athens
The correct direct Athens authentication URL for Taylor and Francis Online is http://www.tandfonline.com/action/athensLogin
4. Link Resolver button
We will look into why customers are having problems uploading their link resolver image.
5. Access entitlements
There seem to be a few issues that are being flagged in this area including discrepancies in the holdings you expect to see, and mismatches between some customers' holdings file and actual access rights. We are looking into why this is the case. Please do send specific queries about your institution's access to [log in to unmask] Please be assured that all perpetual access rights will be honoured.
In the meantime please do continue to report any problems to [log in to unmask] Our support desk are currently responding to customer queries within 24 hours.
With best wishes,
Jennifer McMillan
Head of Library Marketing & Communication Taylor & Francis Group Journals
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Helen Beton
Sent: 28 June 2011 09:16
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor & Francis Online Launch - Link resolver button image
Hi Derek,
We are having the same problem with our Informaworld admin login not being an email address. I emailed Taylor and Francis about this yesterday and asked them to set up a Taylor and Francis Online institutional admin account but haven't received a response as yet.
Also, does anyone know the direct Athens authentication URL for Taylor and Francis Online?
http://tandfprod.literatumonline.com/action/athensLogin? seems to work but I'm not sure whether this is the official link and am waiting for a response from Taylor and Francis.
Thanks very much.
Best wishes,
Helen
Helen Beton
Library Computing Officer
Library Services
Canterbury Christ Church University
North Holmes Road
Canterbury
Kent
CT1 1QU
01227 782704
[log in to unmask]
-----Original Message-----
From: Derek Boyle [mailto:[log in to unmask]]
Sent: 28 June 2011 09:08
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor & Francis Online Launch - Link resolver button image
Hi all
We not getting access here at NHS Scotland, it's asking us to purchase content we should have.
Have emailed them but yet to get a response on this issue.
Another thing I have noticed since the changeover is that the admin login appears to be asking for an email address for the username. My admin login is not an email address and on trying to click on the forgotten password link it does not recognise my email address.
Anyone else had this problem or am I not seeing another login area?
Best wishes
Derek
Information Manager
Knowledge Service Group
NHS Education for Scotland
Clifton House
One Clifton Place
Glasgow G3 7LD
email: [log in to unmask]
Tel: 0141 352 2894
The Knowledge Network
http://www.knowledge.scot.nhs.uk
>>> Sandy Forster <[log in to unmask]> 28/06/2011 09:03 >>>
Hi everyone,
I also had problems uploading our link resolver button image, contacted T&F by email including a link to our button image, and they did it for me.
I suspect that there is a problem with this functionality in the admin area, but I was impressed with their speed of response.
(However, as more of us start asking questions and querying problems, I suspect that things may take a little longer to resolve).
Sandy
Mrs. S. Forster
Head of Bibliographic Support
Coventry University
Lanchester Library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Donley, Leah
Sent: 27 June 2011 21:47
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor & Francis Online Launch - How Has It Been For You?
Hi Lesley,
Working on our T&F titles as I type this. We've also lost access to some current subscriptions as well as to the content from our formerly subscribed titles with the changeover. Still other titles (current
subs) are fine for us. Our perpetual access rights on the former subs mostly begin with post-2005 content, but we have no access. I downloaded our holdings information prior to the platform change, which was fortunately accurate as it is now very useful. The new holdings list (from the new platform, downloaded today) correctly shows some information but not all. For example, some of the content that we cannot access IS appearing in our holdings file, while other content that we can't access is not listed, so I guess the advice here is not to rely on the new holdings info either, just yet. I too have contacted T&F and am waiting (patiently of course) for a response.
The only other glitch I've encountered thus far has to do with the uploading of our link resolver button image. I need to verify tomorrow that it didn't actually work, but it seems that it did not, in which case I will contact them about that as well.
Leah Donley
Information Specialist
Brookhaven National Laboratory
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Crawshaw, Lesley A
Sent: Monday, June 27, 2011 4:24 PM
To: [log in to unmask]
Subject: [lis-e-resources] Taylor & Francis Online Launch - How Has It Been For You?
Hi,
I was wondering whether anyone else has been having problems with access to their subscriptions since the launch of Taylor & Francis Online?
Like many others I've received an email from the publisher saying "Your institution's access should now be set up correctly on Taylor & Francis Online". One lives in hope that everything has transferred correctly but recent experience of other platform changes suggests that the reality can be very different.
Whilst I haven't yet had chance to check access to all our subscribed/former subscribed content it's already clear that not all our subscription rights have successfully transferred to the new platform.
Whilst transitions are never perfect it's always a disappointment to find yet more valuable time must be invested to try and identify all the problems so that they can be reported to T&F and resolved. Whilst I am certain that T&F might have expected this transfer of content to go smoothly why is it always the subscribers who have to identify all the problems in order to get them resolved. Many organisations simply don't have that level of staffing to dedicate to getting problems sorted in a timely manner.
The problems:
1. Some of our current subscriptions that we formerly had access
to on InformaWorld (and their previous platforms) aren't accessible to us on the new platform.
2. According to the administrative area the only perpetual
access
rights that have been transferred for us are from 2005 to date. As many of our former subscriptions have inherited rights that significantly pre-date 2005 this means that we have lost a considerable amount of archive content. This is particularly frustrating for me as I have spent a great deal of time trying to verify our perpetual access rights to our cancelled subscriptions on the old platform. It appears that these rights have not correctly transferred.
3. Some of our subscriptions where we inherited rights from the
former publisher e.g. Lawrence Erlbaum where we should retain rights to the whole archive with a current subscription are only giving us access from 1997 onwards.
Finally I have to say I was extremely disappointed to find that the new site only has access icons at article level whereas I would have expected to see access icons at journal, volume and issue level. I don't know whether this something that Taylor & Francis are going to implement late, but it is a useful feature for our users as well as those of us who assist in the management of these services. In fact it's the first time that Taylor & Francis journals haven't had access icons implemented on the hosting platform.
I should point out that I have been in touch with the T&F Support Desk about all of the above issues including the access icons.
It would be helpful to have some communication from T&F about whether some of the issues above are known about and whether they can resolve some of them without "librarians" expending unnecessary effort.
Cheers
Lesley
Lesley Crawshaw
Knowledge & Business Intelligence Consultant Information Hertfordshire University of Hertfordshire
Tel: 01707 286448
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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