We have an AdLib self-help group for the archivists in Oxford who use
the system, which is incredibly useful! Like you, we've found AdLib's
problem-solving a bit lacking! Any additional pressure can only be a
good thing.
Having said that, on the whole I like AdLib, and the people are very
friendly!
All the best
Judith
On 01/04/2011 13:12, Helen Ward wrote:
> Dear All
> We have been using Adlib archival software for some years and whilst there is a lot we like about it, we have been very frustrated by issues around support and communication and we are not entirely satisfied by the company’s response to our comments. I would be very pleased to hear ‘off list’ from Adlib users regarding your own experience and whether our concerns are shared.
> In particular I would like to know if anyone shares our frustration about the Adlib user group, which seems to be inactive. Adlib’s view is that the user group is independent and therefore they have no role in helping the group to function. I have argued, unsuccessfully, that without some support from them it is difficult to know who the membership is and how we might contact colleagues elsewhere. I am wondering whether a Jiscmail discussion list might be a suitable alternative and whether it would help us to communicate with each other on issues such as best practice, good ideas, software niggles and anything else that isn’t just a rant. Adlib staff could join in of course. If there is some interest, I would be willing to explore this further though this would have to wait until May/June at the earliest because of other commitments.
> Regards
> Helen Ward
> Kingston University
>
> Contact the list owner for assistance at [log in to unmask]
>
> For information about joining, leaving and suspending mail (eg during a holiday) see the list website at
> https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=archives-nra
--
..................................................
Judith Curthoys, MSt, DAA
Archivist
Christ Church, Oxford, OX1 1DP
01865 276171
[log in to unmask]
Contact the list owner for assistance at [log in to unmask]
For information about joining, leaving and suspending mail (eg during a holiday) see the list website at
https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=archives-nra
|