Emerald journal Worldwide Hospitality and Tourism Themes publishes a themed issue entitled:
To what extent can action learning enable Sandals Resorts International to sustain its position as the world’s leading luxury all-inclusive resort company?
Themed issue guest editors: Phillip Brown, Samer Hassan, Shelly-Ann Whitely-Clarke and Richard Teare
This theme issue is based on the workplace learning experiences of Sandals Resorts International, the world’s most celebrated ultra all-inclusive resort company. WHATT’s mission is to better understand key industry challenges from the perspective of the practitioners who lead and manage the industry’s response and to facilitate this, six of the articles are founded in the work of Sandals professionals. The theme issue charts aspects of the progress made and assesses the role and impact of action learning as an enabling process for personal change, professional development and business innovation and management.
Table of Contents
Volume 3, issue 1
The Sandals philosophy: exceeding guest expectations – now and in the future
Phillip Brown, Samer Hassan, Richard Teare (pp. 8 - 13)
Keywords: Customer service management, Human resource development, Organizational development, Professional education, Tourism, Training
Article type: Case study
Learning at work: practical steps to maximize the individual and organizational benefits
Richard Teare (pp. 14 - 29)
Keywords: Action learning, Skills, Workplace learning
Article type: Literature review
The GULL story: “Enabling YOU to make a difference in OUR world”
Richard Teare (pp. 30 - 40)
Keywords: Action learning, Human resource development, Skills, Training, Workplace learning
Article type: Conceptual paper
Action learning projects and teamworking at Beaches Turks & Caicos
Shelly-Ann Whitely-Clarke, Richard Teare (pp. 41 - 51)
Keywords: Action learning, Skills, Team working, Training, Turks and Caicos Islands, Workplace learning
Article type: Case study
The five pillars framework for action learning at Sandals Grande St Lucia
Winston Anderson, Richard Teare (pp. 52 - 59)
Keywords: Action learning, Customer service management, St Lucia, Tourism, Workplace learning
Article type: Case study
The role of action learning in personal, professional and business development
Richard Teare, Wayne Cummings, Marsha-Ann Donaldson-Brown, Howard Spittle (pp. 60 - 65)
Keywords: Action learning, Human resource development, Leadership development, Tourism, Workplace learning
Article type: Viewpoint
Getting to the transfer point: cascading action learning
Phillip Brown, Richard Teare (pp. 66 - 70)
Keywords: Action learning, Human resource development, Tourism, Workplace learning
Article type: Viewpoint
Sandals Corporate University: “the change-included experience”
Phillip Brown, Samer Hassan, Richard Teare (pp. 71 - 77)
Keywords: Action learning, Corporate universities, Human resource development, Tourism, Workplace learning
Article type: Conceptual paper
Free online access trial
Emerald is offering a free online access trial to the journal Worldwide Hospitality and Tourism Themes. Visit www.emeraldinsight.com and enter the log in details below where prompted on the screen.
Username: HospTour
Password: Sandals
Trial Start Date: 4/3/2011
Trial End Date: 1/4/2011
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Nicola Codner
Publisher
Emerald Group Publishing Limited
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