There was something in the latest issue of CILIP Update this morning, about the University libraries getting together to protest to publishers.
It was more against price increases in general, in a climate of cuts to their teaching / research grants, rather than the specific issues of non-delivery / problems with claims, though those were mentioned.
(No mention of pitchforks etc though – but I liked the marshmallows idea)
Can’t give exact ref, sorry – the Update is at home next to the marmalade, and of course I cannot remember my login details for the CILIP website to check online.
Helen
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Deputy Library Manager, Harrogate District Hospital
Telephone : 01423 553104 or 553235
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear)
Sent: 18 March 2011 15:26
To: [log in to unmask]
Subject: Re: Back copies of missing journals
Thanks for all the opinions – obviously it’s just a matter of which colour frying pan, or even cauldron – so it’s back to the pitchforks.
Perhaps I’ve over-boiled/fried my brain this Friday but I had a kind of vision in which NHS Evidence carried out nationally all the procurement and delivery of e and print journals for every Trust in NHS England and dealt with all the claims and credit notes too.
More seriously, I’m wondering whether something about service levels on the journals front should be worked into the next Framework Agreement!
A good weekend to all.
Sue
Susan Austin
Key Library & Knowledge Services
South Tyneside Primary Care Trust
Hebburn NE31 1AT
Tel: 0191 283 1118
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear)
Sent: 18 March 2011 11:09
To: [log in to unmask]
Subject: Re: Back copies of missing journals
Oh, now I hadn’t thought of that – must be slipping – I really like pitchforks☺
A question – I get the impression most of the respondees are using Ebsco an agent – is the problem particularly bad with Ebsco or is it much the same with Swets?
I seriously considered changing agent this year, but left it in view of a lot of other stuff happening – but wonder if changing would merely be swapping frying pans?
Opinions welcome!
Thanks
Sue
Susan Austin
Key Library & Knowledge Services
South Tyneside Primary Care Trust
Hebburn NE31 1AT
Tel: 0191 283 1118
Email: [log in to unmask]
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Allott Chrissy
Sent: 18 March 2011 11:02
To: [log in to unmask]
Subject: Re: Back copies of missing journals
I like this idea too, it’s a reasonable alternative to marching on their offices with pitchforks and flaming torches.
Chrissy Allott
Librarian,
Berkshire Shared Services
Healthcare Library
Prospect Park Hospital
Honey End Lane
Reading RG30 4EJ
Tel: 0118 9605015
Fax: 0118 9605014
mailto: [log in to unmask]
Web: http://www.berkshire.nhs.uk/libraries
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear)
Sent: 18 March 2011 10:41
To: [log in to unmask]
Subject: Re: Back copies of missing journals
And same story here – the UK must be one big homogeneous blip by now. We’re missing issues going back 2 and 3 years now, well before volcanic eruptions, mainly 2 American titles and the claims system is just a pain.
I really like the idea of paying retrospectively for issues received – I guess a campaign would have to be national and comprehensive – ‘together we stand’ – before the publishers would take any notice (esp the US), but it’s a nice thought to play with.
Susan Austin
Key Library & Knowledge Services
South Tyneside Primary Care Trust
Hebburn NE31 1AT
Tel: 0191 283 1118
Email: [log in to unmask]
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender.
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Hazel Neale
Sent: 18 March 2011 10:10
To: [log in to unmask]
Subject: Re: Back copies of missing journals
hello all
encouraging to know that we are not the only blip! Our deliveries for some journals have been consistently bad for the last 2 yrs - mainly American journal of.... etc . Last year the Ash cloud was blamed for the disruption at the beginning of the year, but it continued; then they claim to have sent replacements and they don't arrive either, there must be a large warehouse somewhere of undelivered medical journals!
We get the same responses re claiming: too late, claimed too many etc. Our agent , Swets has fought our corner for some and got most of the missing issues replaced, but we should not have to depend on dogged determination to get what we have paid a huge amount of money for up front.
If we could start paying retrospectively for what we receive, maybe then the publishers would get their act together and deliver the journals, and deliver on time.
Hazel Neale
Healthcare Librarian
Craigavon Area Hospital
028 3861 2272
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From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Alan Fricker [[log in to unmask]]
Sent: 18 March 2011 08:58
To: [log in to unmask]
Subject: Re: Back copies of missing journals
Hello,
I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now.
We are told we didn’t claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding).
Problem seems to come from use of the cheapest possible route for delivery. Net effect – non delivery.
Cheers
Alan
Alan Fricker
Knowledge & Library Service Manager
Newham University Hospital NHS Trust
Glen Road, London E13 8SL
http://www.newhamuniversityhospital.nhs.uk/library
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC
Sent: 18 March 2011 08:20
To: [log in to unmask]
Subject: Back copies of missing journals
Here at the NOC we have a number of outstanding journal issues from last year.
We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied.
Is this the case that for most libraries this problem is now resolved?
Looking forward, are there any examples where subscription agents have dealt with this well?
Many thanks,
Sue Robertson
Library and Information Services Manager
The Library
NOC NHS Trust
Windmill Road
Headington
Oxford
OX3 7LD
Tel: 01865-738145
Email: [log in to unmask]
Visit the NOC Library's websitefor all the information you need about what we can do for you.
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