Hello
Support staff at a Manchester University have recently been asked as part of a project to look at ways of enhancing customer services regarding mobile digital technology. Roving support staff have been looking at ways of supporting static customer enquiry services. With this in mind, we wanted to consult with interested parties who use mobile technology as part of customer enquiry services, and enquire of their experiences, advantages, disadvantages, improvements etc.
Basically, we already use mobile technology to receive messages from service staff. We wanted to expand this service to users. A texting service is an option, or more recently Optical transmission services which we were considering looking at.
Please let me know of your experiences, thoughts, the pros and the cons to using these tools and any other suggestions, iparticularily if you are already using this type of service for your Library users. The project is in its early stage, and at this point any experiences regarding mobile technology with users in mind would be greatly appreciated.
Open to discussion, and thoughts and any clarification let me know
Kind regards
Alison
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