We've also been having intermittent problems with Lexis recently at Huddersfield, but all seems to be working at the moment. The advice I have given to people is try logging out and back in again - luckily for me it worked!
Cherry
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Elaine Blair
Sent: 01 February 2011 16:37
To: [log in to unmask]
Subject: Re: [lis-e-resources] Lexis Nexis log-in problems?
We've had ongoing, intermittent access problems with Lexis Nexis for weeks and their support team are currently investigating. Other institutions have also had problems - see below for some e-mails from other lists. Sometimes clearing the cache and cookies would work and sometimes it wouldn't. I've switched our authentication from Shibboleth to ezproxy until it is sorted.
Elaine
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Elaine Blair
Faculty Librarian Science
University of Strathclyde
Andersonian Library
Curran Building
101 St. James Road
Glasgow G4 0NS
Tel: 0141 548 4629
E-mail: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 21 January 2011 15:00
To: [log in to unmask]
Subject: Re: Is anyone having problems with LexisNexis?
I concur with Angela's posting. The same behaviour occurs when I used the same computer but tested LN with a different browser. The latter Shibboleth session was denied. I had to clear out my cookies.
Kind regards,
Dom Benson
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[log in to unmask]
Electronic Resources Librarian
Brunel University Library, Uxbridge, Middlesex, UK, UB8 3PH
Tel: +44(0)1895 266143; fax: +44(0)1895 269741
Registered Number: RC000079 - Company incorporated by Royal Charter (England & Wales) Company name: Brunel University VAT no: UK 223 5181 91
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Chad Nelson
Sent: 21 January 2011 14:38
To: [log in to unmask]
Subject: Re: [JISC-SHIBBOLETH] Is anyone having problems with LexisNexis?
We haven't see this, as we don't have Nexis on shib, but this came through from another mailing list:
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From: Angela Donaldson <[log in to unmask]>
To: [log in to unmask]
Date: Thu, 20 Jan 2011 14:47:51 +0000
Subject: LexisLibrary and Shibboleth problems Dear All,
We have recently started experiencing problems in logging on to LexisLibrary, using our Shibboleth authentication. If the same person on logs on to LexisLibrary in relatively quick succession (within a few hours) but uses different university computers, Lexis will reject their log on the second time. This has happened to many of our students (who obviously use a variety of different university pcs) and also to me - I was able to access it from my staff pc, but not able to get on a few hours later from our Enquiry Desk pc. My technical colleagues have tried to explain what they think the problem is, in layman's terms - they basically think Lexis must have increased their level of authentication check from Shibboleth, and are rejecting what they must be interpreting as "suspicious" log in attempts, because they are coming from a different computer.
We are collating our evidence here to pass on to Lexis, so I thought it was worth checking if any of you were also experiencing similar problems and would be happy for me to tell Lexis that it is a wider problem than just here at NTU.
Many thanks,
Angela
***
Hope that helps
Chad
Chad Nelson
Library Systems Manager & Assistant Web Manager London Metropolitan University
t: 020 7133 2106
e: [log in to unmask]
Hours: Mon-Thu 8:30a-5:30p; Fri 8:30a-12:30p
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Elaine Blair
Faculty Librarian Science
University of Strathclyde
Andersonian Library
Curran Building
101 St. James Road
Glasgow G4 0NS
Tel: 0141 548 4629
E-mail: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Clark, Lisa
Sent: 01 February 2011 14:34
To: [log in to unmask]
Subject: [lis-e-resources] Lexis Nexis log-in problems?
Hello All,
We are currently experiencing problems with our off-campus access to Lexis Nexis via the Academic sign-in option, it's working fine on campus though.
Is anyone else experiencing this difficulty?
Thanks very much
Lisa
Using journals on or off campus? To access a specific title use the Find a Journal link from the Library web page https://portal.abertay.ac.uk/portal/page/portal/Library/find/findjournal
Lisa Clark
Serials Department
Library & Resource Management
Information Services
University of Abertay Dundee
Dundee, DD1 1HG
Telephone: (01382) 308829
[log in to unmask] <mailto:[log in to unmask]>
Scotland's leading modern university for psychology research (RAE 2008)
The University of Abertay Dundee is a charity registered in Scotland, No: SC016040
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