>>> On 21/01/2011 at 13:37, in message
<[log in to unmask]>, Elaine
Blair <[log in to unmask]> wrote:
> We have had intermittent problems with users trying to authenticate using
> Shibboleth to LexisNexis over the past week. Some of our users are getting
> the error message:
>
>
> - ShortErrorMessage = The eduPersonTargetedID is null. This is not allowed.
>
> LexisNexis have said that the problem lies with us. We are only seeing this
> problem with LexisNexis and wonder if anyone else is having a problem?
I haven't seen that particular error message (but have seen many a problem that seems to be _just_ lexisnexis and westlaw).
Check your time synchronisation. AIUI Lexis and westlaw require the SP and IdP to be within 5 seconds. In the past, on our old VM infrastructure (and on the new one when something else went wrong) we had a timesync issue and it caused authentication to fail to those two SPs, but everything else worked fine.
Andy
Dundee
************************************************************
Please consider the environment. Do you really need to print this email?
The University of Dundee is a registered Scottish charity, No: SC015096
|