Hi Catherine

see the HELA circular this is the best practice benchmark updated  
August 2010 this is what i used to develop leaflets on voice care  
headset hygiene etc.  Jacquis sheet is also what i look at and the  
NUT website

http://www.hse.gov.uk/lau/lacs/94-2.pdf


can i ask why they are getting audios done?  are they at risk of  
noise induced hearing loss as they shouldn't be for this type of  
work.   i dont screen my employees i have worked with as noise etc is  
reduced at  source with risk assessment  and within HSE db guidance  
levels.  I only screen when there is a pre existing condition or  
issue noted during the course of their employment  that the employee  
had been unaware of or issue has come to light.

best regards

steph
On 21 Oct 2010, at 00:10, jacqui livock wrote:

> Hi Catherine
>
> Hearing loss in soldiers/gamekeepers/poachers/recreational gun  
> users occurs in the ear farthest (that looks like the wrong  
> spelling!!) ear from the expected source of noise...it is due to  
> the shooter next to them!
> H&S may need to look at alternate noise sources or reflected sound.
>
> in relation to voice care
> http://voicecare.org.uk/
> or look at teachers/teaching union websites in relation to this.
>
> Jacqui
>
> --- On Wed, 20/10/10, Catherine Tye <[log in to unmask]>  
> wrote:
>
> From: Catherine Tye <[log in to unmask]>
> Subject: [OCC-HEALTH] Call centre staff, noise exposure, voice  
> health and 12 hours shifts.....
> To: [log in to unmask]
> Date: Wednesday, 20 October, 2010, 23:27
>
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> Hello,
>
>
> I have just found out some call centre staff that I do audiometry  
> for are changing from 8 to 12 hr shifts – apart from the LAC call  
> centre guidance 10/2006 does anyone know of any research/ guidance  
> that maybe of use please?
>
>
> They wear mono-aural headsets and I was quite surprised as a few of  
> those tested showed what looked like a temporary threshold shift in  
> the non-covered by headset ear (I was expecting it to be the other  
> way round.) I did refer 3 out of 16 who had a solid wax plug in the  
> side they wear their headset for syringing. Three in a day is a lot!
>
>
> I went in the call-centre and there was 20-30 staff there and it  
> was surprisingly quiet actually. Risk of acoustic shock is low as  
> they are talking to suppliers/engineers rather than end users.
>
>
> If anyone has any or knows of any posters/ health ed leaflets on  
> voice health, easing neck & shoulder tension, headset hygiene,  
> induction training in relation to volume setting etc aimed at call  
> centre staff or those who talk a lot (!) I would be really grateful  
> please.
>
>
> BIG thanks in anticipation!
>
> Cheers,
>
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