I have to make an effort to remember what the patient wants to be called for the clinic letter...now that they get a copy...
Sent from my iPhone
On 6 Oct 2010, at 00:18, Colin Brown <[log in to unmask]> wrote:
> Does it also vary with who else is in the waiting room?
> So (in our small practice when the appointment system's running well) if
> there's only one person there and I know them just a bit, I'll give them a
> courtesy upgrade to firstname; if there's more than one that I know I'll
> need to remember to call each similarly. But if there are people there I
> don't know, especially if running late, I may downgrade the name when
> calling in from the shared space, so the new ones don't feel a risk of
> prolonged chumminess to others.
>
> By going out to call, the etiquette of standing on entry is resolved; but on
> leaving, I think I should match the other's body language more - so stand up
> more even though they know where the door is.
> (must add to PDP)
>
> Cheers
>
> --
> Colin Brown
> Paisley
>
> -----Original Message-----
> From: GP-UK [mailto:[log in to unmask]] On Behalf Of Michael Leuty
> Sent: 05 October 2010 23:55
> To: [log in to unmask]
> Subject: Re: Straw poll on etiquette
>
> On 5 October 2010 22:20, Walter Tim (FALKLAND SURGERY)
> <[log in to unmask]> wrote:
>> I reckon I really don't mind what pts call me (within reason) but there
> are some who refer to me as TIm where I feel very uncomfortable, like they
> have some implicit ownership of me/overfamiliarity.
>
> I used to think that I didn't mind what patients call me, but then I
> discovered that I did.
>
> I call them from the waiting room as "Mr Smith" and if I don't know
> them I say "hello, I'm Dr Leuty, I'm one of the GPs here" when we get
> to the consulting room.
>
> I have a few friends who are patients, and quite a few patients with
> whom I have an open trusting and long-lasting relationship. With these
> people I am comfortable using Christian names.
>
> Other adults I call "Mr Smith" (or whatever) when I have to, but get
> embarrassed because some patients reply "call me Jim" and I know I
> won't remember for the next consultation and that they will feel
> rejected when I call them Mr Smith again. So mostly I avoid addressing
> people by their names, which is fairly easy to do during
> consultations.
>
> Mike
>
> --
> Michael Leuty
> Nottingham, UK
|