We advocate storing records (email or otherwise) in our document management system in the appropriate place, there is a wizard tool for easy filing of emails.
We have 250mb email account size limits now, introduced for the first time this year which was necessary due to looming large infrastructure expansion costs.
By having the size limit, it should and indeed has, encouraged greater usage of document management for email records capture. I think this equates to a small % of the overall email volumes held in Exchange, which suggests many emails are transient.
The challenge has been trying to help users determine the correct filing area and facilitating the whole structural aspect surrounding that.
Regards
Mark
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