Hi all
Just wondering if anyone had any more thoughts regarding my email RE
overdue loans, below. Otherwise I'll summarise for the list at the end
of this week.
Thanks!
Alan Bracey
LSE Library
-----Original Message-----
From: Bracey,A
Sent: 23 September 2010 09:14
To: [log in to unmask]
Subject: Recovering Long Overdue Library Loans
Dear all
I'm writing with the hope of gauging best practice for large academic
libraries regarding long or very overdue loans (e.g. 3 or 4 weeks or
more overdue). This also covers chasing up students who leave without
returning their loans.
I appreciate this is potentially a huge area but would be greatly
interested in replies relating to the following:
* creating deadlines for return - and action taken, e.g. invoicing
* invoicing specifics - are invoices sent out (emailed?) as soon
as a set deadline is reached, or only when a user
has contacted the library?
* blocking accounts i.e. suspending borrowing
* working with your institution's finance department in the case
of failure to return or pay for an item, and action
taken - e.g. preventing graduation
* volume and frequency of automated notices sent through library
management systems (Voyager or others) for long
overdue material
* preventing turnstile access for users with these loans
* suspending alumni privileges (for current and future alumni)
* specific procedures relating to user status - i.e. own students;
external borrowers - and policy over passing
invoices on to external users' own institutions/libraries
* rough success rate - e.g. long overdue material
recovered/replaced/paid for - as a proportion of reminders/invoices
sent
* procedure relating to users with additional services/users with
disabilities
If you could email me directly with any experience, thoughts, ideas or
anecdotes ... I'll collate and post a follow-up email.
Thanks very much in advance!
Alan Bracey
User Services
LSE Library
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