Hi All,
Thank you very much everyone who responded to my information request. A brief summary of the responses has been added below.
Hi All,
At the University of Salford we will shortly be introducing new self
service kiosks from Intellident that have paystations attached for
taking fines. The paystations are fitted with a self filling change
hopper.
We are looking at our cash handling procedures and considering how we
would go about ensuring that the hoppers have enough change in them at
all times. I would be very appreciative on any advice that people have
regarding problems they have encountered with this and what solutions
that they have come up with.
For example
1. is a float necessary for the kiosks?
For two to three kiosks £100 suffices and £1 coins are the most needed denomination. This equates to around £30 - £50 per kiosk. However this is very much dependant on how busy the library is with some users advising up to £100 per kiosk as a float. The recommendation is to evaluate this based on kiosk usage. All are agreed that a float is needed.
2. how often do the hoppers need filling?
As long as the float is correct then the hoppers should not need manual refilling as the hoppers are self filling from customer coins. However, a £20 could wipe out all the change in a hopper so it is recommended that either you exclude the use of £20 notes or set a fine limit below which they cannot be used. This could also be applied to £10 notes. This ought to conserve change.
One user commented to be aware that notes sometimes get jammed and that they can be very difficult to retrieve.
3. how much money would be ideal to carry in the hopper?
The hoppers are capable of carrying up to £100 and will conserve change if they are getting low. From the above advice it would appear that this amount may be very high but a low amount of change will impact on the users experience if they cannot get change because the kiosk is withholding it.
Small floats can create more problems.
4. should we carry spare hoppers?
Having spare hoppers is useful for cashing up or for making a quick change refill but most advised that they did not require them.
All feedback welcome, I shall summarise responses for the list.
Regards
Dan Leach
Circulation and Access Services Team Leader
University of Salford
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