**Apologies for cross-posting**
Getting better at everything you do: optimizing the way you work
to be held at
CILIP, 7 Ridgmount Street, London, WC1E 7AE
Wednesday, 22nd September 2010, 9.30-16.30
Course Outline
This interactive one-day training event combines key approaches from
process improvement and knowledge management to equip Information
Professionals with valuable tools for continuous improvement of their
work. It will enable them to critically review the products and services
that they provide to their customers (internal or external), how they go
about their work, and how they can work more effectively and efficiently
on a continuous basis.
The session will include:
* A structured approach and a selection of tools for:
o Defining personal, team or departmental goals
o Measuring performance
o Analyzing issues
o Identifying and evaluating opportunities for improvement
o Implementing and embedding change
* Approaches for sharing learning and expertise:
o Before, during and after implementing change
o Across and within teams
* Developing action plans and measures to follow-up from the
workshop
Who should attend?
This workshop will be of benefit to Information Professionals working in
middle and senior management positions in public and private sector
organisations who wish to advance the effective exploitation and
management of electronic information. It will enable them to:
* Find ways of making more effective and efficient use of limited
time and resources in the management of their work.
* Obtain an overview of the latest approaches and tools for
process improvement and knowledge management and how they might apply to
their work. (Process improvement tools will include those from Lean and
Six Sigma such as Voice of the Customer, DMAIC, SIPOC, and those for
identifying waste or issues (Ohno's 7 wastes, process mapping, spaghetti
diagrams), root cause analysis (5 Why's, fishbone analysis), solution
evaluation. Knowledge Management approaches will include AARs, learning
retrospects, peer reviews.)
Course Presenter:
Elisabeth Goodman is the owner and Principal Consultant of RiverRhee
Consulting, providing process improvement and knowledge management
consultancy and training to enhance the effectiveness
of business teams. She has 25 years' experience in Pharmaceutical R&D,
most recently at GlaxoSmithKline, where she has held management roles in
Information and Library Management, and
internal training and consultancy roles supporting business teams on a
global basis. Elisabeth is accredited in Lean Sigma, and in Change
Management and is a member of CILIP. Further details on Elisabeth can
also be found on her LinkedIn profile at
http://www.linkedin.com/in/elisabethgoodman
To register your interest in this meeting, reserve a place, or request
further details, please email [log in to unmask] Further details are
also available via the UKeiG website at www.ukeig.org.uk.
Getting better at everything you do: optimizing the way you work
CILIP, 7 Ridgmount Street, London, WC1E 7AE
Wednesday, 22nd September 2010, 9.30-16.30
Costs (including lunch and refreshments):
UKeiG members £160 + VAT at the current rate; others £200 + VAT at the
current rate
Please complete and return this form by 15th September 2010, to
Christine Baker, Piglet Cottage, Redmire, Leyburn, North Yorkshire DL8
4EH.
Tel & Fax 01969 625751, Email: [log in to unmask]
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A cancellation fee of £25.00 + VAT is payable. No refunds after 15th
Sept 2010
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__Please tick if a CPD certificate is required.
Data Protection Act 1998
__Please tick if you do not wish your name and affiliation to appear on
the delegate list.
__If you are not a member of UKeiG, please tick if you do wish to
receive information about future courses and other UKeiG activities
UKeiG accepts firm bookings by post, fax, email and through the UKeiG
Web site. All fees are payable in full prior to the date of the course.
Cancellations received less than 7 working days before the start of the
course will be subject to the full fee. For non-attendance at a course
there will be no refunds and the full fee will be payable. Substitutions
may be made at any time without additional cost. UKeiG reserves the
right to cancel a course if insufficient bookings have been received.
Delegates will be offered an alternative date or a full refund of the
course fee. UKeiG reserves the right to make changes to the programme.
UKeiG will not be liable for any consequential loss of travel or
accommodation fees due to cancellation of the course.
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UKeiG has the CILIP Seal of Recognition, which recognises high standards
in the content and relevance of training courses. See
http://www.cilip.org.uk/qualificationschartership/seal/ for details
UKeiG is a Special Interest Group of CILIP: the Chartered Institute of
Library and Information Professionals.
7 Ridgmount Street, London, WC1E 7AE. Registered Charity No. 313014.
Visit our web site: http://www.ukeig.org.uk <http://www.ukeig.org.uk/>
_________________________________
Chris Armstrong - [log in to unmask] for
UKeiG - UK eInformation Group
w. www.ukeig.org.uk
_____________________________
UKeiG is a Special Interest Group of CILIP
Registered Charity Number: 313014
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