Running a hospital: I hate it when I have to give this kind of news: "Sometimes an expression that would be appropriate and kind in normal circumstances can add pain or anxiety in a clinical setting. A friend ..."
If a Doc or another provider came and said this to me I would either toss him out of the room or I would get dressed and say bye...
http://runningahospital.blogspot.com/2010/08/i-hate-it-when-i-have-to-give-this-kind.html?
Bob,