Thank you all for your views and ideas. I have written to WoS forwarding
their standard reply. They have since written back to me apologising for
the inadvertent sending of the automated reply! Their Data Change Team
is now looking at my request.
Thank you again for your help.
Regards,
Anita
E-resources Librarian,
IT Services,
Boole Library,
UCC,
Cork.
Tel: 00353214902177
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Inga
Overkamp
Sent: 13 July 2010 10:31
To: [log in to unmask]
Subject: Re: [lis-e-resources] Web of Science - correction to be made in
a citation
Dear Anita,
Wilcox, Anita wrote:
> I had been approached by a rsearcher in the University to contact WoS
> in order to correct the researcher's name in an article cited in WoS.
> I contacted their support team and received this reply:
>
> [...]
>
> My query is, did anybody else out there received such a reply while
> trying to correct the author's name so that it will appear on his/her
> reference list on the web of knowledge and if yes, what can we do
> about it?
This is definitively Thomson's standard reply whenever a correction
request has been dismissed and I receive them regularly ;). Usually, I
recheck my original request and - if I still believe a correction is
required - forward the standard reply to Thomson support asking them why
the correction was refused in particular. This approach worked out fine
in most cases...
Good luck,
inga
--
Inga Overkamp E-Mail: [log in to unmask]
Tel: +49-89-38602-231
Max Planck Digital Library (MPDL) Fax: +49-89-38602-280
Amalienstr. 33, D-80799 Munich, GERMANY http://www.mpdl.mpg.de
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UKSG groups also available on Facebook and LinkedIn
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