Dear Anita,
Wilcox, Anita wrote:
> I had been approached by a rsearcher in the University to contact WoS in
> order to correct the researcher's name in an article cited in WoS. I
> contacted their support team and received this reply:
>
> [...]
>
> My query is, did anybody else out there received such a reply while
> trying to correct the author's name so that it will appear on his/her
> reference list on the web of knowledge and if yes, what can we do about
> it?
This is definitively Thomson's standard reply whenever a correction
request has been dismissed and I receive them regularly ;). Usually, I
recheck my original request and - if I still believe a correction is
required - forward the standard reply to Thomson support asking them why
the correction was refused in particular. This approach worked out fine
in most cases...
Good luck,
inga
--
Inga Overkamp E-Mail: [log in to unmask]
Tel: +49-89-38602-231
Max Planck Digital Library (MPDL) Fax: +49-89-38602-280
Amalienstr. 33, D-80799 Munich, GERMANY http://www.mpdl.mpg.de
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|