**** Apologies for cross postings ****
Getting better at everything you do: optimizing the way you work -
course presenter Elisabeth Goodman
This interactive one day course will be held on Wednesday, 22 September,
2010 - 09:30 - 16:30 at CILIP, London.
The training event combines key approaches from process improvement and
knowledge management to equip Information Professionals with valuable
tools for continuous improvement of their work. It will enable them to
critically review the products and services that they provide to their
customers (internal or external), how they go about their work, and how
they can work more effectively and efficiently on a continuous basis.
The session will include:
A structured approach and a selection of tools for:
. Defining personal, team or departmental goals
. Measuring performance
. Analyzing issues
. Identifying and evaluating opportunities for improvement
. Implementing and embedding change
Approaches for sharing learning and expertise:
. Before, during and after implementing change
. Across and within teams
* Developing action plans and measures to follow-up from the
workshop
Who should attend:
This workshop will be of benefit to Information Professionals working in
middle and senior management positions in public and private sector
organisations who wish to advance the effective exploitation and
management of electronic information.
It will enable them to:
. Find ways of making more effective and efficient use of limited
time and resources in the management of their work.
. Obtain an overview of the latest approaches and tools for
process improvement and knowledge management and how they might apply to
their work. (Process improvement tools will include those from Lean and
Six Sigma such as Voice of the Customer, DMAIC, SIPOC, and those for
identifying waste or issues (Ohno's 7 wastes, process mapping, spaghetti
diagrams), root cause analysis (5 Why's, fishbone analysis) , solution
evaluation. Knowledge Management approaches will include AARs, learning
retrospects, peer reviews.)
Course Presenter:
Elisabeth is the owner and Principal Consultant of RiverRhee Consulting,
providing process improvement and knowledge management consultancy and
training to enhance the effectiveness of business teams. She has 25
years' experience in Pharmaceutical R&D, most recently at
GlaxoSmithKline, where she has held management roles in Information and
Library Management, and internal training and consultancy roles
supporting business teams on a global basis. Elisabeth is accredited in
Lean Sigma, and in Change Management and is a member of CILIP.
To register your interest in this meeting, reserve a place, or request
further details, please email [log in to unmask] Further details are
also available via the UKeiG website at www.ukeig.org.uk.
_________________________________
Chris Armstrong - [log in to unmask] for
UKeiG - UK eInformation Group
w. www.ukeig.org.uk
b. http://www.ukeig.org.uk/blog/index.html
_____________________________
UKeiG is a Special Interest Group of CILIP
Registered Charity Number: 313014
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