Dear Zena
I had a near identical experience to you earlier this year, not with Springer, but with a society publisher. One of their tech support people said to me, and I quote: "We are not prepared to investigate any further".
Decision made then! Subscription cancelled.
Sorry I can't suggest anything more constructive.
Kelly
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Journals Librarian
St George's Library
St George's, University of London
Hunter Wing
Cranmer Terrace
London
SW17 0RE
Email: [log in to unmask]
Tel: 020 8725 5344
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