Hi all,
Thank you for all the replies to my email concerning library service image and staff identification. I received 14 replies and found the following:
- a number of libraries have polo shirts or t-shirts for some staff, particularly shelvers and 'rovers'
- 2 institutions mentioned specific dress codes, and 1 institution provides a 'uniform' for staff
- Most libraries noted that their staff wear institutional ID cards
- 5 institutions have specific library badges, and lanyards
This has raised some very interesting discussions around what image we would like to portray, the expectations of users and staff in a customer-focused service, and the real and perceived benefits of a dress code / uniform for library services.
Thanks again for all of your responses,
Ann-Marie
Ann-Marie James,
Strategic Support Officer,
Library Services,
University of Birmingham
From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Ann-Marie James
Sent: 20 May 2010 15:15
To: [log in to unmask]
Subject: library service image and staff identification
Hi all,
We are looking at issues around our service image and staff identification and were wondering if other libraries had:
- specific clothing or a 'uniform' for front-line staff
- a dress code for all staff
- badges or other forms of portable identification
We'd be interested to hear about the perceived benefits and disadvantages of uniforms / identification and welcome any thoughts and ideas others have.
Please could you let me know by Wednesday 26 May as we have a v short deadline to do our initial investigation into this.
I will summarise for the list.
Many thanks, and best wishes,
Ann-Marie
Ann-Marie James,
Strategic Support Officer, Library Services, University of Birmingham Main Library UG4B (zone UGD) [log in to unmask]<mailto:[log in to unmask]>
Tel: (0121 41) 47515
Please note: I only work Thursdays and Fridays
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