I wonder how often that top-ten is updated? It complained about our
bad spelling because it hit our a-z page, with loads of words that
weren't in its dictionary.
At 17:02 +0100 12/4/10, James Morley wrote:
>Note you can get a flavour of what they offer on their free Nibbler
>site http://nibbler.silktide.com/
>
>Also of interest is their list of top performing sites -
>http://nibbler.silktide.com/top-sites (currently eight ac.uk sites
>in top 100, and a whole load of gov sites too)
>
>I think it must be terribly inaccurate though - it reported our
>Director's blog as a "Boring webpage", admittedly just based on a
>low "text-to-image ratio" !!!!
>
>
>
>----------------------------------------------------------------------
>James Morley [log in to unmask]
>Website Manager Tel. +44 (0)20 8332 5759
>Royal Botanic Gardens, Kew www.kew.org
>-----------------------------------------------------------------------
>
>
>> -----Original Message-----
>> From: Managing institutional Web services
>> [mailto:[log in to unmask]] On Behalf Of ALLISON Neil
>> Sent: Monday, April 12, 2010 1:11 PM
>> To: [log in to unmask]
>> Subject: Re: Content Strategy
>>
>>
>> I'm intrigued by the software Deborah mentioned:
>> SiteRay (http://www.silktide.com/siteray)
>>
>> Anybody using it? What are you doing with the results? Is it any good?
>>
>>
>> Cheers,
>>
>>
>>
>> Neil Allison
>>
>> University Website Project
>> The University of Edinburgh
>> 0131 650 9513
>>
>> Keep up to date with the Project:
>> www.ed.ac.uk/website-project
>>
>>
>>
>>
>> The University of Edinburgh is a charitable body, registered
>> in Scotland, with registration number SC005336.
>>
>> -----Original Message-----
>> From: Managing institutional Web services
>> [mailto:[log in to unmask]] On Behalf Of Deborah Fern
>> Sent: 12 April 2010 11:12
>> To: [log in to unmask]
>> Subject: Re: Content Strategy
>>
>> Hi all
>>
>> I'm probably a bit late to this conversation but its my first
>> day back in the office for a while :)
>>
>> In answer to Paul's questions:
>>
>> 1. Do you deal with content centrally?
>>
>> No, like others with a cms we have a distributed network of
>> web editors across the institution. None of them are
>> specifically web developers, they are just people who have
>> had it put as part of their role in various teams and
>> departments. So it's devolved to the people who are 'owners'
>> of the information.
>>
>> 2. If you have distributed content providers how do you
>> ensure quality and accuracy?
>>
>> We use a piece of software called SiteRay
>> (http://www.silktide.com/siteray) which we use to regularly
>> run reports on parts of the site. Simple errors are sent for
>> the web editors to fix themselves (or else they never learn)
>> and errors in templates or anything more technical is dealt
>> with by the central web team.
>>
>> 3. What training do you give content providers?
>>
>> The web and publications team in Marketing run a 'Writing for
>> the Web' session, this is compulsory and must be completed
>> before we give them the technical training on the cms. Once
>> they have the technical training they get access to the
>> system, but without publishing rights. We also have a test of
>> common mistakes that they must take before they get
>> publishing rights. Like a driving test there are minor and
>> major errors, if they get any major errors wrong we will go
>> through it with them and they then must wait a while before
>> taking it again. If they miss a minor error we'll go through
>> it with them but they still get publishing access.
>>
>> We also run a series of monthly workshops for the web editors
>> to book on. They cover specific templates, working with
>> documents, using images on the site, web accessibility,
>> analytics reports etc. Also as part of this regular slot we
>> hold drop-in sessions where people can just come along and
>> ask us questions about their specific issues.
>>
>> As well as all this they can always call the web team with
> > any problems and we'll either talk them through it on the
>> phone, or go over and sit with them at their desk to resolve
>> it. This covers technical queries but more often than not the
>> queries we get are on the best way to display the information
>> on the site.
>>
>>
>> 4. Do you set a 'corporate tone' for written content?
>>
>> Yes we do. It is designed to match our brand (friendly,
>> supportive etc) and is what the 'Writing for the Web'
>> training is based on. We also have it available as a document
>> for people to download as well as handy cards reminding
>> people of common misspellings and alternatives for jargon.
>>
>> I'm happy to share more information if people are interested
>> in the writing guidelines or workshops - just email me or
>> tweet me (http://twitter.com/webpackets)
>>
>> Deborah
>>
--
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