Paul Caldwell wrote:
> i think we need to update how we do our inhouse complaints procedure.
> could anyone let me know how you do yours please? and if you feels it
> works well or badly.
> ------------------------------------------------------------------------
You should morph it into an outhouse complaints procedure - because such
things are designed to help manipulative and often malicious folks crap
on doctors.
Then.....when anything really goes wrong - put the outhouse procedure on
one side, look the person in the eye and say a genuine 'sorry'.
Need anything more?
--
Jel
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