We had problems reported by students using MyiLibrary ebooks and they very kindly provided us with the solution detailed below, which might be of some help - though I don't know which specific resources you are having problems with or what the nature of the problem is. The problem which was solved by this was one where only a blank screen displayed in the main pane of the display.
To rectify this situation you will need to carry out a full uninstall and then a clean reinstall of your newest version of Adobe Acrobat, and then set PDF documents to always open with this software. To do this you will have to open Windows Explorer and right-click on a PDF file. Then select 'Open With' and 'Choose program...' and choose Acrobat Reader/Viewer from the list of programs. Check the box below saying 'Always use the selected program to open this kind of file' and click OK. From then on, eBooks should open fine on the MyiLibrary website.
Best wishes
Sheila
Sheila Scott (Cataloguer)
The Georgina Scott Sutherland Library
The Robert Gordon University
Garthdee Road
Aberdeen
AB10 7QE
email : [log in to unmask]
Tel : 01224 263461
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Russell, Susan
Sent: 15 April 2010 15:15
To: [log in to unmask]
Subject: [LIS-E-RESOURCES] IE7, Adobe 9 and PDFs
Hi,
Is anyone out there having any difficulties downloading PDFs from some e-resource platforms when using IE7 and Adobe 9 in a networked environment?
Thanks in advance,
Susan
Miss Susan Russell
Information Officer - Acquisitions/Serials/E-Resources
Information and Knowledge Management Team
Library Building
University of Abertay Dundee
Bell Street
Dundee
DD1 1HG
Tel: 01382 308874
Fax: 01382 308877
E-mail: [log in to unmask]
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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