Hi All,
A quick note from Warwick. We are currently trialling a stand-up service
point for the Enquiry Support Team, with no chairs provided. However the
table we are using is adjustable height and staff do not stand for long
periods of time at the service point, they use it during their "roving"
shifts to give them the opportunity to bring a student to a desk / PC when
required.
Some staff prefer to stand at the service point than to rove, some prefer to
rove, (all staff do engage with both options) opinion is currently divided
on which approach attracts more enquiries - but, as I say, the trial is in
progress and that question will hopefully be answered soon.
As for the furniture, it is currently a simple round, white table which is
adjustable height and has a PC on it. We are investigating other
possibilities.
Kind regards,
Katharine Widdows
http://kwiddows.blogspot.com
http://twitter.com/kwiddows
Talking about Libraries, CILIP and Web 2
On 14 April 2010 15:05, Sarah Arkle <[log in to unmask]> wrote:
> Hello Colleagues
>
> Here at the University of Bedfordshire we are looking at getting rid of our
> "Hadrian's Wall" or Enquiry desk and not just repositioning it but also
> making it a "stand at" service point.
>
> Would anyone be prepared to share details (shape, supplier, staff attitude
> & customer response) of any chair free Customer service desks such as the
> ones in Newcastle Public Library and Leicester University Library?
>
> I look forward to your responses.
>
> Thanks
> s
>
--
http://kwiddows.blogspot.com
http://twitter.com/kwiddows
Talking about Libraries, CILIP and Web 2
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