CILIP Training & Development are pleased to announce our May 2010 courses.
Don't forget - CILIP members receive up to 40% discount on all CILIP training.
EMOTIONAL INTELLIGENCE FOR LIS STAFF
5 MAY 2010, LONDON
Learn to understand and facilitate the responses of your colleagues and community to provide a more focused service on the new CILIP course. By exploring emotional intelligence as a matter of effective information use, you are able to identify the benefits in human resources planning, job profiling, recruitment interviewing and selection, management development, customers relations and customer service, and more.
PROGRAMME HIGHLIGHTS
* Where emotional intelligence came from?
* EI exercises
* Emotional response
FULL DETAILS:
http://www.cilip.org.uk/jobs-careers/training/pages/emotional-intelligence-lis-staff.aspx
ANALYSING, INTERPRETING, COMPARING AND PRESENTING STATISTICAL DATA
5 MAY 2010, LONDON
It is necessary for librarians to collect and present statistical data. This new course will explain the various concepts and calculations, identify basic formulas and introduce Excel as a tool to make a case using visual charts and graphs. Participants will be able to use statistical data to identify trends and explore statistics in the library and information context.
PROGRAMME HIGHLIGHTS
* Statistics in the library and information context
* Using statistical data to identify trends
* Excel tools and techniques
FULL DETAILS:
http://www.cilip.org.uk/jobs-careers/training/pages/analysing-interpretting-comparing-presenting-statistical-data.aspx
ASSERTIVENSS FOR MANAGERS
25 MAY 2010, LONDON
Library and information managers are expected to work productively with a wide range of people in sometimes challenging situations. Explore the use of assertiveness in management to feel more confident in work and assess your own behaviour in a variety of circumstances on this well-established CILIP training course.
PROGRAMME HIGHLIGHTS
* Assertiveness: an essential skill for managers
* Handling criticism and negative feedback
* Practical work on saying no
* Delegating difficult tasks
* Resolving conflict
FULL DETAILS:
http://www.cilip.org.uk/jobs-careers/training/pages/assertiveness-managers.aspx
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