Testbed Support for GridPP member institutes
> [mailto:[log in to unmask]] On Behalf Of John Gordon said:
> I'm on a mission to cut out unnecessary message looping in GGUS. I am
> sure you have all seen cases where you have submitted a ticket about a
> problem on your own site and it has been assigned back to you.
One component of that is a result of the move to direct submission of
tickets to sites. I've seen quite a few tickets where admins select
their own site in "Notify site" without realising that if they do that
it assigns the ticket to that site! I've pointed that out a few times to
the GGUS developers and there is now a popup help message which explains
it, but I suspect that most people don't read it - I think it still
isn't clear in the submission form itself (to me "notify" is not the
same as "assign").
For TPM-assigned tickets it should in theory be better with the new
TPM model where there will be a small number of dedicated TPMs on
frequent rotation.
Stephen
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