Could you provide exact H&S advise in respect of wheel
Hi Karen,
Could you provide exact H&S advise in respect of wheelchair users in a petrol station environment please.
as i have similar issues in a Park and ride service that i am consulting on at the moment.
Kind regards
Robert
Dr Robert Gravelle,
Access Officer,
Cardiff Council Equalities Team,
County Hall,
Cardiff,
CF10 4UW.
Tel : (02920) 87 26 27
Email: [log in to unmask] <mailto:[log in to unmask]>
________________________________
From: Accessibuilt list on behalf of Karen Beattie
Sent: Tue 19/01/2010 11:28
To: [log in to unmask]
Subject: Re: Accessible petrol service stations
It's not the shop layout with the problem, its the Health & Safety implications once a disabled person leaves their car.
The problem is not the layout of the service station, if you are a wheelchair user apart from obstructions from the pumps when trying to open your door, the health and safety implications are horrendous. It is not practical and unfortunately you need to wait for assistance, this is only forthcoming if the service station has sufficient staff and can see you on the forecourt, plus wanting to help in the first place. Research has been done on this and published in the magazine Disability Now and with the Spinal Injuries Association.
Management processes, a positive approach by they companies, including staff training are what make petrol service stations accessible.
The design should be accompanied by management using the service call facility, or alternatively Sainsburys have the usual wheelchair symbol by the pumps stating for the driver to toot their horn and wait for assistance, (additional recommendation wave your blue badge out of the window so they can see where you are). This means you have to use a pump in clear view of the cash counter, there has to be sufficient staff working and/or if they are really busy, you're ignored saying all this Sainsburys provide the best service out there.
Another barrier and why disabled people find it difficult to travel to meetings, as a wheelchair user ,service stations fall into my top 10 barriers.
Karen Beattie
Swyddog Cydraddoldeb Corfforaethol/
Corporate Equalities Officer
Cyfarwyddiaeth Adnoddau/Resources Directorate
Ffon/Tel 01745 888746
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From: Anthony Rylands <[log in to unmask]>
To: [log in to unmask]
Date: 19/01/2010 09:31
Subject: Re: Accessible petrol service stations
Sent by: Accessibuilt list <[log in to unmask]>
________________________________
Hi Sue - 5 or so years ago when I looked into this many of the big
companies all had design guides for everything from pumps to shop
layouts. Sorry but I don't have them anymore.
Regards,
Anthony Rylands
Access Officer for Disabled People
Corporate Services Unit
North Somerset Council
Tel: 01934 634 989
Fax: 01934 634 517
Web: www.n-somerset.gov.uk/community/equalities
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask] <mailto:[log in to unmask]> ] On Behalf
Of Sue Fox
Sent: 19 January 2010 09:13
To: [log in to unmask]
Subject: Accessible petrol service stations
Query about accessible petrol service stations with integral shopping
area -
internal layouts
Are there any good guides or examples that you can point me to please?
Thanks
Sue
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