Wayfinding should be automatically built into any scheme but surely rather
than volunteers, all staff should have disability awareness training and
offer assistance, if required. People can normally tell when someone is
lost.
Regards Jane
Jane Simpson
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-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf Of
Wyllie, Jonathan
Sent: 25 November 2009 14:05
To: [log in to unmask]
Subject: Re: Way finding - Floor signs
Hi All,
I have to agree with you Ruth - providing volunteers may well be an
option - and it is nice to have the human touch sometimes. But where
there is an opportunity to give someone independence, everything should
be done to help that. There are plenty of ways to help make signage
more accessible, from general design through to more innovative ideas.
Many of these things will help everyone get around - I certainly
struggle finding the right departments!
Thanks
Jon
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
Of Ruth Malkin
Sent: 25 November 2009 13:59
To: [log in to unmask]
Subject: Re: Way finding - Floor signs
Well, we were advisors on the Wayfinding strategy and I desperately
tried to talk them out of taking this approach to no avail.
I pointed out time and again that there are groups of people in society
for whom asking a volunteer is the last thing they want to do not the
first.
I know this because I am in one such group. I am deaf and I will go to
any length to avoid asking someone the way to a department because the
minute I ask someone (especially, sadly, a hospital volunteer, in my
experience) the communication barriers kick in. I have spoken to a
number of people - including people with speech impairments and people
in wheelchairs who are accompanied (the volunteer will talk to the
companion) - and had the same response. And what happens if they don't
have enough volunteers?
I agree that there should be an option to ask people the way - but at
MRI they seem to be taking the approach 'we've got volunteers we don't
need signs'.
Ruth
________________________________
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
Of Marcus Ormerod
Sent: 25 November 2009 13:08
To: [log in to unmask]
Subject: Re: Way finding - Floor signs
Interestingly I was talking with the wayfinding co-ordinator for
Manchester Royal hospital - this is a new refurbishment of 5 different
hospitals on to one site - it is big. Anyway the interesting bit for me
is that they have decided to have trained volunteer wayfinders who are
waiting at reception points, and also along corridors, to help people
who need to get to a location, or have become lost. This to me shows the
benefits of human interaction in wayfinding, and the need for multiple
methods of communication in wayfinding.
Regards
Marcus
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
Of Wendy C
Sent: 25 November 2009 08:58
To: [log in to unmask]
Subject: Re: [ACCESSIBUILT] Way finding - Floor signs
Yes, I have seen similar coloured 'pathways' in large hospitals with
overhead signs reminding you what department can be found at the end of
each coloured line. It was helpful in the sense that you didn't feel as
lost as you might have. Fine as long as you start off knowing where you
are trying to go. Only issue is you don't know how far you are going to
go - I was late for the appointment because it was further than I had
anticipated. Hospitals are enormous places to navigate. Also feels a
bit like 'follow the yellow brick road' but it did mean I knew how to
back to where I had come from.
Wendy Cocks
Housing Action Support Officer
Care and Repair England
c/o R.I.N.G.
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Norris Green
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On Nov 24 2009, Bryant, Helen wrote:
>Hi Lynn
>
>My local hospital, the Royal Berkshire Hospital, has different shapes
on the floor, in various colours, which are "decision points" where you
decide in which direction you wish to go.
>http://news.bbc.co.uk/1/hi/england/8369420.stm - if you can watch
videos, you get a bit of an idea on this one.
>
>I think each department is also in a different colour scheme (in the
newer parts, the same goes for the floor patterns).
>
>Also, my "alma mater", Lord Mayor Treloar College, had different floor
colours and wall colours for different parts of the school - but I've
not gone back for a long while! It's all gone a bit posh since I left...
http://www.treloar.org.uk/
>
>Regards,
>Helen
>
>-----Original Message-----
>From: Lynn Jeffries [mailto:[log in to unmask]]
>Sent: 24 November 2009 15:40
>To: [log in to unmask]
>Subject: Way finding - Floor signs
>
>
>Hi
>
>Does anyone know of any examples of where the floor has been used to
help
>with way finding? For example, following coloured lines, changes in
colour
>of surface, use of symbols or tactile indicators. Also, does anyone
know if
>there are they any guidelines on this?
>
>Any help would be much appreciated
>
>Regards
>
>Lynn
>
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