> My guess is that it is a recent Gartner report you are
> citing, Penny, though IBM also have guidance to employees. I
> believe that Gartner were also keen previously to promote
> so-called informal learning via virtual water cooler moments
> and I guess that's what we're tangentially looking for here.
There's a summary of the recent Gartner thing here
http://www.gartner.com/it/page.jsp?id=1201413
Looks like you have to pay for the full doc.
Pete
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