We've also experienced problems accessing ScienceDirect this morning but our access has now been restored.
Best wishes,
Helen
Helen Beton
Library Computing Officer
Library and Learning Resources
Canterbury Christ Church University
Augustine House
Rhodaus Town
Canterbury
Kent CT1 2YA
01227 782704
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of "Herbertsson, Lars-Håkan"
Sent: 30 September 2009 11:09
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] ScienceDirect access problems
We've had problems with Science Direct a few hours this morning. However for the moment it is up and running.
Regards,
Lars-Hakan Herbertsson
AstraZeneca Library
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Ian Jennings
Sent: den 30 september 2009 12:06
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] ScienceDirect access problems
No reported problems with SD here.
I wonder whether there is a tie-in with the SCOPUS unavailability reported this morning on another list.
Ian Jennings
Leeds University Library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
Sent: 30 September 2009 11:00
To: [log in to unmask]
Subject: [LIS-E-RESOURCES] ScienceDirect access problems
Hello
Is anyone else having problems with Elsevier ScienceDirect?
We have had intermittent problems over last week or so. Down again this morning...and then up again a few minutes later. This is not just at journal level but at www.sciencedirect.com<http://www.sciencedirect.com> home page level.
The error message is numbered as SD-008, with an instruction to contact the Help Desk with no indication of how to do so.
We're not getting any help from Elsevier - one response so far suggested it was a problem with IE when the user was actually using Firefox!
Not a good time for this to happen.
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
Aberystwyth University,
Aberystwyth,
Ceredigion, SY23 3DZ
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Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Aberystwyth,
Ceredigion, SY23 3DZ
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Ffon: 01970 621892
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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