Hi Sarah
Yes, it has happened before. When we query it we usually get the explanation that it might have been a trial or a free issue, but we don't count them in our actual accesses when it comes to auditing usage by supplier.
Louise
Louise Cole
Senior Information Advisor (Collections)
Nightingale Centre, Kingston Hill Campus
Kingston University
Kingston upon Thames
Surrey
KT2 7LB
Email [log in to unmask]
Telephone 020 8417 5383
Fax 020 8417 5312
-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 03 September 2009 14:35
To: [log in to unmask]
Subject: [lib-stats] Usage stats for non subscribed-to services
Hi all,
Apologies for may seem like a really odd question, but I've been
noticing a few strange things in some of our usage stats reports and
wondered if anyone had any words of wisdom!
Sometimes, when I request a report from a provider from whom we have a
number of services, I seem to have usage stats for services that we
don't actually pay for, nor do we think we have any access. I queried
this with Ebsco once, who wondered if we'd had a trial to something (a
sensible explanation), but we hadn't to the products in question. I
suppose there's really a whole other issue here of getting access to
things we should be paying for but haven't, but I did wonder if anyone
else had found this, and if so, do you do anything with the information?
Could it inform future decisions?
Like I said, a strange one, but all thoughts greatly appreciated!
Thanks.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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