Hi all,
Apologies for may seem like a really odd question, but I've been
noticing a few strange things in some of our usage stats reports and
wondered if anyone had any words of wisdom!
Sometimes, when I request a report from a provider from whom we have a
number of services, I seem to have usage stats for services that we
don't actually pay for, nor do we think we have any access. I queried
this with Ebsco once, who wondered if we'd had a trial to something (a
sensible explanation), but we hadn't to the products in question. I
suppose there's really a whole other issue here of getting access to
things we should be paying for but haven't, but I did wonder if anyone
else had found this, and if so, do you do anything with the information?
Could it inform future decisions?
Like I said, a strange one, but all thoughts greatly appreciated!
Thanks.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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