Try 1-888-437-4636, option 1. The email address for the States is [log in to unmask]; however, they have a new system now for receiving questions, and I have been waiting for a couple of days now to hear back from a simple claim request.
Stephanie Nicely Aken, Electronic Resources Coordinator, University of Kentucky Libraries
William T. Young Library
University of Kentucky
500 S. Limestone
Lexington, KY 40506-0456
phone: (859) 257-0500, ext. 2050
fax: (859) 257-0508
[log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Barbara Pope
Sent: Wednesday, September 30, 2009 9:14 AM
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] ScienceDirect access problems
I could not find a tech support phone number and we do not subscribe to
this product. Here is there page where they have a tech support problem
report form.
http://www.sciencedirect.com/science?_ob=MiamiCommentURL&_method=comment&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=35de5c36da5433e32b1b3357b12a114c
Barbara M. Pope
Pittsburg State University
Pittsburg KS 66762
> Hello
> Is anyone else having problems with Elsevier ScienceDirect?
> We have had intermittent problems over last week or so. Down again this
> morning...and then up again a few minutes later. This is not just at
> journal level but at www.sciencedirect.com<http://www.sciencedirect.com>
> home page level.
> The error message is numbered as SD-008, with an instruction to contact
> the Help Desk with no indication of how to do so.
> We're not getting any help from Elsevier - one response so far suggested
> it was a problem with IE when the user was actually using Firefox!
> Not a good time for this to happen.
>
> Thanks
> Sandra
>
> Sandra Morris
> Electronic Information Development Officer
> Subject Support & E-Library Team,
> Information Services,
> Hugh Owen Library,
> Aberystwyth University,
> Aberystwyth,
> Ceredigion, SY23 3DZ
> ====================================
> Email: [log in to unmask]
> Phone: 01970 621892
> FAX: (01970) 622404
>
> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
> Gwasanaethau Gwybodaeth,
> Llyfrgell Hugh Owen,
> Prifysgol Aberystwyth,
> Ceredigion, SY23 3DZ
> ====================================
> Ffon: 01970 621892
> ====================================
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
>
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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