Just to remind you we are not members of NoWAL so you would need to pay the full amount if you decided to attend one of the events.
Linda
-----Original Message-----
From: Gil Young [mailto:[log in to unmask]]
Sent: 25 August 2009 17:14
To: [log in to unmask]; [log in to unmask]; Sarah Ruston; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]; Mr I.B. Jackson; Will Reid; Charlotte Nunn; [log in to unmask]; Ferguson Linda (Ashton, Leigh and Wigan PCT); Julia Knight; [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: Wood Ruth; Laura Barber; [log in to unmask]; Rachel Beckett; Sarah Blanch; [log in to unmask]; [log in to unmask]; Sarah Curran; Deborah Dalley
Subject: NoWAL Courses for Autumn 2009
Apologies for cross posting.
The NoWAL (North West Academic Libraries) General Programme for October-December 2009 is now available at http://www.nowal.ac.uk/general_programme.php
The NoWAL programme of staff training and development offers extensive opportunities for professional and personal development. The main aim of the programme is to support and develop the abilities required of staff to deliver existing and future services to users.
The Autumn 2009 programme includes the following courses.
06/10/09
Customer service skills
Manchester
10.00-16.30
Rachel Beckett
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=73
19/11/09
Enquiry desk skills
Liverpool
10.00-16.30
Rachel Beckett
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=75
24/11/09
Web 2.0 for Libraries
Liverpool
10.00-16.30
Karen Blakeman
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=76
01/12/09
Having difficult conversations
Salford
10.00-16.30
Deborah Dalley
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=77
Comments from previous participants on NoWAL courses "The standard of content was extremely high and of clear immediate relevance. Level and pace of delivery was excellent."
Having Difficult Conversations
"This was an excellent course which was extremely well-presented and highly motivational.
The standard of handouts was very high, and the presentation used a variety of media which kept my attention. I really appreciated the chance to explore some of these areas away from the distractions of my normal duties, and I was happy that we were asked if there were any applications that we particularly wanted to explore, as this gave me the opportunity to tailor my practical work to meet my own needs. It was really interesting to have the time to network and discover what other institutions are doing in this field, and to learn what other people found to be useful."
Web 2.0 for Libraries
"Excellent trainer, very friendly and relaxed setting."
Customer Service Skills
To see the full programme go to http://www.nowal.ac.uk/general_programme.php
Booking information is available at
http://www.nowal.ac.uk/training_and_development.php?page_id=3
See individual course details for prices.
If you have any questions please do not hesitate to contact me.
Gil Young
NoWAL Support Officer
Follow NoWAL on Twitter - http://twitter.com/NoWALnews
NoWAL: Widening access to library resources and improving learning and information support services through innovation, influence and partnership.
NoWAL Office
Room 212
Department of Information and Communications Manchester Metropolitan University Geoffrey Manton Building Rosamond Street West Off Oxford Road Manchester
M15 6LL
0161 247 6021
"Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer "
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