Hi,

     is the problem related to one of the problems listed below?
(taken from the CCP4i troubleshooting page
http://www.ccp4.ac.uk/ccp4i/trouble_shooting.html ):

If I recall correctly, once I saw similar behaviour when my
$CCP4I_TCLTK/tclsh was pointing to an incorrect directory.

I hope that helps,

Mark

Jobs run but are reported as STARTING in the Job Window
=============================================

When CCP4i runs a job it starts a separate process and this process
reports back to the main CCP4i on progress - returning the status
RUNNING, REMOTE,FINISHED or FAILED. However sometimes after jobs are
reported as STARTING, the status never gets updated (even though the
job runs or fails).

There are several known problems which cause this to happen:

On Windows systems, this may be a symptom of having spaces in
directory or file names. Having spaces causes a variety of problems,
and is best avoided.

In older versions of the gui (pre CCP4 4.1) the communication between
the two processes used the Tcl/Tk command send which didn't not work
in Tcl/Tk built with the default options. As of CCP4 4.1 send is no
longer used so this problem shouldn't arise.

Check your version of CCP4 and upgrade, if necessary.

When running jobs, CCP4i needs to be able to find the tclsh command in
the directory pointed to by the CCP4I_TCLTK environment variable. For
Unix/Linux systems this is set when you source the ccp4.setup file. If
tclsh is not present then jobs may start but never actually run.

Check that $CCP4I_TCLTK/tclsh exists, and edit your ccp4.setup file to
point to the correct directory if it doesn't.

This problem will also be observed if localhost is not defined in the
system /etc/hosts. In this case a number of other symptoms will also
be observed, for example 1) a warning message about running scripts
being unable to connect to the server port; 2) neither the Run and
view com file nor the Kill job options work.

The fix is to make sure that localhost is defined in the /etc/hosts file.

2009/8/24 Sylvia Fanucchi <[log in to unmask]>
>
> Hi
>
> This is probably an obvious one but I’m having trouble getting Phaser to run. It simply says the status is “starting” and will not give me more information in the log file. I suspect the problem has to do with the F and Sigma F values but I am not sure what to assign them as?
>
> Any help would be appreciated
>
> Sylvia
>
>
>
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--
Mark Brooks, IBBMC, UMR8619 - Bâtiment 430,
Université de Paris-Sud, 91405 Orsay, France.
Tel: (33) 169157968
Fax: (33) 169853715
Skype: markabrooks