Dear colleagues,
It has been a while since we have had a grumble about The DX on this
list, I think. Might be about to change.
In the last week of June, The DX failed to collect from us for three
days. So when the collection was made a lot of parcels left us. It
became clear over the following weeks that many items in this
consignment did not reach their destinations. Several libraries
contacted us quickly, but others have only realised that a book had not
reached them when we sent out a recall or overdue letter. Could I ask
you to check to see if you were expecting books from us but have not
received them? (We are LA/U-1). After we contacted them about the sixth
item in the batch, The DX offered to conduct a full investigation and
it would help us to know if there are any more missing items out there.
Thank you.
Jenny
Dr Jenny Brine
Subject Librarian and Acting Supervisor, interlending and Document
Supply
Lancaster University Library
Bailrigg
Lancaster
LA1 4YH
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01524 - 592545
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