Dear Mark,
Thank you for bringing this to our attention.
You certainly do deserve better for the expenditure and JISC Collections
will be contacting IHSTI regarding these problems straight away.
Kind regards,
Liam Earney
JISC Collections
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Mark
Brown
Sent: 02 July 2009 10:16
To: [log in to unmask]
Subject: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
Hi
Anybody else still having problems with Technical Indexes? We are
accessing via our OpenAthens and have still had a temporary username and
password since March - I am testing outside our network on a laptop with
mobile broadband. Was supposed to be fixed - but hey no : same old
screens, same 'intermittent' old error messages. It looks like a cookie
as well to set a WAYF screen for what should be a straightforward
OpenAthens login.
As our blog shows, access seems to be up and down more regularly well
than- well, a Technical Indexes service:
http://eresource.wordpress.com/2009/06/26/downtime-tommorrow-accessing-i
hs-indexes-info4education-and-construction-information-service-cis/
http://eresource.wordpress.com/2009/06/01/temporary-problems-accessing-i
hs-indexes-info4education-and-construction-information-service-cis/
http://eresource.wordpress.com/2009/03/23/info4educationcis-temporary-si
te/
http://eresource.wordpress.com/2008/11/21/access-to-cis-and-ihs-technica
l-indexes-through-athens/
I am being told by IHS there is still an intermittent fault and they are
still talking to Eduserv - yet this is a JISC resource that is
significantly expensive - so I would be right in expecting a better
service than this as part of our agreement, wouldn't?
Many thanks
Mark
Mark Brown
Electronic Services Librarian
Library and Learning Resources
Birmingham City University
0121 331 5291
Electronic Services:
http://library.bcu.ac.uk/frameEgateways.htm
Troubleshooting Form:
http://library.bcu.ac.uk/trouble.htm
Electronic Resources Blog
http://eresource.wordpress.com/
http://www.twitter.com/mcbjazz
"If you don't make mistakes, you're not trying hard enough!"
-Charlie Parker
lis-e-resources is a UKSG list - http://www.uksg.org/serials
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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