You can't win.
If you reminded patients who came in that we needed them to respond to
any survey that came their way, we would get questions like "why?"
Any truthful and balanced explanation would have to include an
explanation of the reasons the surveys were being conducted - for the
management of the NHS and to provide ammunition for a. reducing practice
income (and so ultimately services) and persuade patients to reverse
that - from DH viewpoint - disastrous first survey which showed hat over
86% of patients thought the opening hours were fine!
So if we made a point of encouraging patients to fill in a very long
questionnaire (maybe we should only suggest the QOF-relevant
questions?), if the results were good for the practice(s), would we be
accused of trying to influence the results?
Do you remember the old cartoon of the boss kicking the secretary, the
secretary kicking the office boy - and the office boy kicking the dog?
Some - a few - dogs would bite...
PS remember the academic horror at the Your Health Your Say Your Care
(or whatever) on-line survey? The one where there was no option to say
you were happy with the way things wee - and no suggestion that there is
always a limit to resources?
In message <[log in to unmask]>,
John Glasspool <[log in to unmask]> writes
>But we know the MP's are , in many cases, evil, lying scum, do we
>not?
>
>2009/7/1 Geoff Schrecker <[log in to unmask]>
> 2009/7/1 David Royal <[log in to unmask]>:
> > Ministers response to low response rate of patient survey
> >
> >
> http://www.healthcarerepublic.com//news/index.cfm?fuseaction=HCR.RSS.News.Article&nNewsID=917086#AddComment
> >
>
>
> They're just jealous of our ratings, how many GPs are on 60+%
> satisfaction in the polls?
>
> Cheers Geoff
>
> --
> Please avoid sending me Word or PowerPoint attachments unless
> by prior
> arrangement.
> See http://www.gnu.org/philosophy/no-word-attachments.html
--
Mary Hawking
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