Hi,
Here is some simple guidelines for things to measure in a test
http://usability.gov/basics/measured.html
regards
Lucy
Assistant Librarian (Systems)
-----Original Message-----
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Sent: 22 June 2009 00:00
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Subject: LIS-LINK Digest - 20 Jun 2009 to 21 Jun 2009 (#2009-151)
There is 1 message totalling 78 lines in this issue.
Topics of the day:
1. Evaluating online catalogue
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Date: Sun, 21 Jun 2009 00:46:15 +0100
From: Bruce Royan <[log in to unmask]>
Subject: Re: Evaluating online catalogue
Hi Liz
At the beginning of the 90s, it was fashionable to evaluate systems =
against
some "Heuristics of Usability". Here is the version I used to advocate =
back
then, as a starting point for the questions you might ask:
=B7 Simple natural dialogue
=B7 Minimal jargon
=B7 Minimal call on user's memory
=B7 Consistency
=B7 Feedback
where am I?
what can I do next?=20
=B7 Ease of exit=20
=B7 Shortcuts
=B7 Prevention of errors=20
=B7 Clear non-threatening error messages
Good luck!
Bruce
********************************************************
Professor Bruce Royan, Trustee,
CILIP=20
(Chartered Institute of Library and Information Professionals)
41 Greenhill Gardens, Edinburgh, EH10 4BL, UK (44) 131 447 3151
********************************************************
-----Original Message-----
From: A general Library and Information Science list for news and
discussion. [mailto:[log in to unmask]] On Behalf Of Liz Johnson
Sent: 20 June 2009 10:44
To: [log in to unmask]
Subject: Evaluating online catalogue
Dear all
I work with a group of volunteers and one of them has spent a lot of =
time
setting up the online library catalogue as we couldn't afford to buy
anything.=A0 While the thing offends my professional sensibilities (!!)
=
I
thought it would be ok if it suited the people who are most likely to =
use
it.=A0 He has now gone a bit over the top with tags and so on which =
would be
fine but is now confusing those who use it.=A0 It needs simplifying, =
however I
don't want to barge in with my views and upset him, he's already =
threatened
to withdraw his services because someone else started meddling with =
it.=A0
We've asked for general feedback but not much was forthcoming and many
customers blame themselves for not being web-savvy so don't criticise =
the
actual catalogue. So I would like to put together a simple checklist for
users to feed back with some more direct questions.
Some questions are obvious - ('did you find what you were looking for?'
=
for
example) - but I wonder if anyone else has done this or knows of any
existing very simple checklist to get customer feedback.
Many thanks
Liz Johnson
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End of LIS-LINK Digest - 20 Jun 2009 to 21 Jun 2009 (#2009-151)
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