Dear all
I work with a group of volunteers and one of them has spent a lot of time setting up the online library catalogue as we couldn't afford to buy anything. While the thing offends my professional sensibilities (!!) I thought it would be ok if it suited the people who are most likely to use it. He has now gone a bit over the top with tags and so on which would be fine but is now confusing those who use it. It needs simplifying, however I don't want to barge in with my views and upset him, he's already threatened to withdraw his services because someone else started meddling with it. We've asked for general feedback but not much was forthcoming and many customers blame themselves for not being web-savvy so don't criticise the actual catalogue. So I would like to put together a simple checklist for users to feed back with some more direct questions.
Some questions are obvious - ('did you find what you were looking for?' for example) - but I wonder if anyone else has done this or knows of any existing very simple checklist to get customer feedback.
Many thanks
Liz Johnson
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